Enter tickets online
Tickets can be entered by executive and client via web portal. In case client enters a complaint, he can view the status of the service tickets/ complaints entered by him.
User based application rights
Application lets you associate people with a project. You can then set permissions and notifications. Executive can use the application according to the rights assigned to him for menu option and form activities.
View tickets based on their status
Application lets you define ticket status in the system and maintains status of each complaint in the system. Reports can be generated of tickets based on their status.
Plan your work
Executives can view tickets assigned to them. They can also view status of other tickets on projects they are associated with. This allows them to plan their day better.
This data will be helpful to generate different kind of MIS report for customer and executive
- - Executive performance report.
- - Ticket Detail report.
- - Customer wise periodic ticket summery report.
Improved employee accountability
This application also enables user to enter their Daily Work Log. Various tags can be maintained for the work done like making a document, attending or giving presentation / meetings, doing coding, testing or debugging, making sales or service call, etc.