Technical Support Engineer

Job Description

Job Purpose (Job Summary): To provide support for business application systems in specified business areas related to the CRM / service / publishing industry.

Key Responsibilities / Duties:

  • Resolve application issues, raised by clients on a day to day basis, in an effective and timely manner

  • Maintain system support documentation for all supported applications, ensuring it is kept up to date within Application Profiles

  • Develop and manage productive relationships with key business partners including monitoring of Service Level Agreements and conducting regular service review meetings

  • Monitor system integrity through daily system checks, to ensure a high standard of service is provided to clients

  • Assist with regular system upgrades on applications by reviewing functionality changes (new/amended), system testing, client training and updating of support documentation

  • Maintain an application issues log to capture any system enhancements, bugs or new business requirements, to be reviewed with the business units on a regular basis

  • Advise the team leader in developing improvements to support team processes and procedures and ensure agreed procedures are followed

  • Provide out of hours and weekend support when required as agreed with manager

  • Assist with project work on supported applications from time to time

Key Skills

SQL support, Database Support, MIS, SQL, database support engineer, system support, system engineer, Application Support, System Enhancement, Maintain System Support


UG – Any

PG - Any Postgraduate - Any Specialization, Post-Graduation Not Required

DOCTORATE - Doctorate Not Required


IT-Software / Software Services

Functional Area

IT Software - Application Programming, Maintenance

Desired Profile

Skills / Other Personal Attributes Required:

  • Must have a technical knowledge of SQL Server/ SQL Queries.

  • Must have strong problem solving capabilities with an analytical, methodical approach

  • Must have zeal in analyzing technical problems, and of proposing and implementing solutions

  • Must demonstrate a strong customer focused attitude and understand the fundamentals of customer service

  • Ability to communicate well both verbally and in writing (Excellent verbal and written skills)

  • Have a strong desire to learn and progress (motivated enough to self-learn)

  • Be able to work under pressure and multi-task

  • Good inter-personal skills combined with willingness to listen to users, ability to analyze requirements / problems and to propose innovative but workable solutions